Shipping Policy

  • We offers free shipping to its customers across India on over Rs. 599.
  • We offers International Shipping, fixed shipping fee of Rs. 1899 per order is applicable, to find more you can reach us at +91 89715 81507.
  • We usually dispatch the products from our facility within 5 Business Days. Home delivery might take another 14 to 21 days from date of dispatch.
  • All shipments will be processed once the full payment is received.
  • We will inform its customers once the order is shipped. You shall be notified if there is any change in the delivery time.
  • For logistics and insurance purposes, our team will reach out to request an Identity proof of person/s who will be likely to receive the parcel. Our logistics partner will hand over the parcel only to these specified person/s.
  • All our Products would be insured during the transit.
  • In an uneventfully rare occasion if your shipment is tampered or lost, you must report to Gambog immediately.
  • We cannot reroute the shipment once it is shipped from Gambog.
  • We offer a 15-day return policy for all unused and unworn items, no questions asked. We charge a nominal shipping charge of Rs. 349 for any product returned.
  • Any further questions about shipping, please reach out to us at +91 89715 81507.
  • In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
  • You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered.
  • You can reach out to our Customer Support team, and they’ll guide you through the process of return. Once you have booked the return request, we request you to be available for the reverse pick-up, and we request you to answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.
  • Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.