You Asked, We Answered

Why the name Gambog?

Gambog is a name derived from Gamboge tree, found in South East Asia. In early days Monks used the sap from gamboge tree to color there robes in Gamboge color. The choice of the gamboge color for the dye wasn't arbitrary. Fun Fact, gamboge color was considered unattractive at the time, thus reinforcing the idea of detachment from materialistic or aesthetic concerns.

Why buy Nickel and Lead free Jewelary ?

One in five women are allergic to Nickel or Lead and both these elements are neurotoxic and traces of these, causes skin irritation, redness, and rashes, even those without a known allergy can experience skin reactions over time. Lead, a toxic heavy metal, poses severe health risks when absorbed by the body, including potential neurotoxicity.
We make our jewelary free of these metals to safeguard against potential adverse skin reactions and long-term health effects.

These are non sustainable metals leached into water sources, can harm aquatic life and contaminate drinking water. By opting for nickel and lead-free jewelry, you support eco-friendly practices, promoting cleaner manufacturing processes and reducing the demand for harmful metals.

How to place an order?

You can place an order by adding products to cart & make payment on your convenient mode on our website.

I can't wait! How long will it take to deliver an order?

We usually dispatch the products from our facility within 5 Business Days. Home delivery might take another 14 to 21 days from date of dispatch.

Why Gambog takes time to deliver ?

All good things take time :)
We take little longer as each piece is handcrafted to perfection, and craft takes time as do good art. We practice sustainability and keeping and making pieces in volume and stocking is not sustainable, as there is a high probability of wastage.

Do you ship pan India?

Yes, We serve to any Pin code pan India, Even if you are at a remote location!

How durable is the Gambog jewelary?

We strive to make each piece ultra durable using the best of materials, so that you can pass down the piece through generations' .

Is your jewellery made of pure silver?

Gambog silver jewelary is made of 925 silver which is the purest form of jewelary grade silver used to make jewelary worldwide.

Is there any warranty on plating fading or tarnishing?

Our jewellery comes with a limited 6-month warranty which covers any plating or manufacturing-related issues.

How do I take care of my silver jewellery?

Our silver jewellery is coated with rhodium which protects it from tarnishing or turning black and ensures long-lasting brilliance.
Given below are a few caring tips to ensure proper care of your jewellery:

- Store in the plastic zip-lock bag provided, if not in use for an extended amount of time

- Keep away from perfumes, soaps, extreme temperatures or anything acidic

- Keep safe from impact

Orders & Payments

How do I place an order on Gambog.com?

Ordering on gambog.com is easy and safe. Once you select a product, click on the add to cart button and follow further directions. We suggest your to login with your mail for easy tracking of your order. Your order will NOT be placed until the very end of the checkout process when you will be asked for your payment method.

How long it takes for an order to get delivered?

We usually dispatch the products from our facility within 5 Business Days. Home delivery might take another 14 to 21 days from date of dispatch.

How can I track my order?

Your will get whats app notification of the order status.

How do I make payment?

You can pay via UPI (Google Pay, PayTM, PhonePe etc..) / Netbanking / Credit & Debit Cards.

Are there any shipping charges applicable to my order?

We offer free shipping on all orders over Rs. 599. However, for orders to be delivered outside of India, a fixed shipping fee of Rs. 1899 per order is applicable. This fee remains the same regardless of the order size or weight. We aim to provide transparent and affordable shipping options for our customers, ensuring a seamless shopping experience both locally and internationally.

Care and Repair

How do I take care of my Gambog Silver Jewelary?

Gambog silver jewelary is coated with Rhodium which protects it from tarnishing or turning black and ensures long-lasting brilliance.
Given below are a few caring tips to ensure proper care of your jewellery:

  • Store in the plastic zip-lock bag provided, if not in use for an extended amount of time
  • Keep away from perfumes, soaps, extreme temperatures or anything acidic
  • Keep safe from impact

What if I want to repair my jewel?

We can change the ring size +/- by one. Other repairs are case to case and we need to inspect the piece before we can undertake the same. The cost of such repairs will be informed to you prior to its completion.

Returns & Exchange

What is your return policy?

We know sometimes purchases are impulsive or not thought through which is why we have a full 15 day return policy. And we take it a notch further, you also have the option to upgrade your purchase where we buyback your original piece and you can instead choose something that really fits your bill. Please note that the items must be returned in their original packaging and should not have been used. GAMBOG reserves the right to process refunds after checking the returned items.

What is the refund procedure for returned orders?

We initiate the refunds within 48 hours of us receiving the product in our Warehouse.

In how many days will my return be picked up?

It takes up to 7 working days to get the return pick-up done from your location, once the return request has been placed.